Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details
We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should contact us.

Terms & conditions for website usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Paynes Turf’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Paynes Turf’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [address]. Our company registration number is [company registration number and place of registration]. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Visitors to this website who have Javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:

• Type of web browser used, software manufacture and version number.
• Type of operating system
• Screen colors
• Javascript support
• Flash version
• Screen resolution
• Network location and IP address
• Can include country, city, state, region, county, or any other geographic data.
• Hostname
• Bandwidth
• Time of visit
• Pages visited
• Time spent on each page of the website
• Referring site statistics
• The website (URI) the user came through in order to arrive at this website
• Search engine query used
This data is primarily used to optimize our website for our visitors, however we may use this data for marketing purposes. An example of how this data could be used for marketing purposes would be to tell potential advertisers how many visitors we get to the website, where our visitors come from, and how they arrive at our website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

GDPR Privacy Statement

We are in the process of making changes to ensure that we are complaint with new data protection regime when the General Data Protection Regulation (“GDPR”) comes into force on 25 May 2018.
What are we doing?
We are working with data privacy specialist PCH (
We have appointed a Compliance Manager and we are providing all the necessary in-house training to employees.
We have mapped our data processes and are making changes to ensure we are GDPR complaint, including:

• We are ensuring we have the correct lawful basis for the collection of personal data
• We are reviewing all our retention policies and amending where required to ensure they are appropriate
• We are enhancing our record-keeping practices to ensure we can demonstrate accountability for compliance
• We are making sure that any third parties that are storing or otherwise handling personal data on our behalf or to whom we transfer personal data have appropriate safeguards to ensure GDPR compliance. We are achieving this through (where appropriate) questionnaires, audits and enhanced contractual provisions or agreements
• We are making further improvements to our security policy to ensure all the data we store is as secure as possible

We are updating our current policies/documentation and processes and introducing new policies/documentation and processes, including:
Website & Customer Privacy Notice, Privacy Notice for Suppliers & Privacy Notice for Consultants
Terms & Conditions
Data Protection Policy
Data Map
Third Party Data Processor Due Diligence Questionnaires
Third Party Data Processing Agreements
Retention Policy
Individual Rights Policy & Data Subject Access Requests Procedures
Privacy Impact Assessments
Personal Data Breach Notification Policy
Security Policy
The above information is provided for guidance only and does not constitute legal advice or otherwise create any legal liabilities or obligation.
If you have any queries, please email